Warranty - Terms and Conditions

Warranty Terms & Conditions :
1. Syren 3 has a 01 year warranty that starts from the date of receiving of product.

For online orders : 1 year from date of receiving
For in-house purchase : 1 year from date of purchase

2. For any warranty claims, please provide your receipt of purchase from us for both online/offline purchases.
3. This warranty does not cover minor imperfections in products that meet design specifications or imperfections that do not materially alter functionality.
4. If there are any missing part(s), faults and/or defects which do not conform to the sales contract, invoice or packaging ("Defects") which can be reasonably discovered through visual inspections on the date of purchase/date of receiving must be immediately reported within 07 days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase.
5. We reserve the right to impose charges for services on the Product which are outside the cover of warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason.
6. Time shall not be the essence as our services can be inadvertently affected by factors outside of our control. We will not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, we will make reasonable efforts to inform you in the event where service may exceed one (1) month of date of service request.
7. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.

8. LIMITATIONS OF COVERAGE - This warranty Does Not Cover:
(i) Any Product purchased outside mainland Singapore.
(ii) Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.
(iii) Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
(iv) Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether wilful or not.
(v) Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
(vi) Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.
(vii) Non failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.
(viii) Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes.
(ix) Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.